FAQ

Frequently Asked Questions (FAQ)

🥾 Are your boots new or used?

At Broken In Boots, we specialize in gently used Western and work boots. Each pair is carefully inspected for quality, comfort, and durability before being listed for sale.

📦 How long does shipping take?

Orders are typically processed within 1–2 business days.
Delivery times vary based on the shipping method selected:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

You'll receive a tracking number once your order ships!

💵 What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and secure payment options like PayPal.

🔄 What is your return policy?

You have 14 days from the date you receive your order to initiate a return.

  • Returns must be in the same condition as received.

  • A $8.00 return shipping fee will be deducted from your refund.

  • Original shipping costs (if any) are non-refundable.
    For full details, visit our Return Policy page.

🛠️ Can I exchange my boots for a different size or style?

We currently do not offer direct exchanges.
If you need a different pair, please return your original purchase for a refund and place a new order.

❓ What if I received the wrong item or a damaged pair?

We do our best to ensure every order is correct and carefully packaged.
If you received the wrong item or your boots arrived damaged, contact us within 3 days of receiving your order. We'll make it right!

🧽 How do you clean or prepare used boots for sale?

Each pair of boots is cleaned, inspected, and prepped before being listed. We do not make repairs, but we ensure they are in good, ready-to-wear condition and accurately photographed and described.

📍 Do you have a physical store location?

No, Broken In Boots is an online-only store. This allows us to keep prices lower and offer a wider selection from anywhere in the U.S.

📨 How can I contact you?

You can reach us anytime through our Contact Us page or by emailing unlimitedfashion.corp@gmail.com.
We typically respond within 24–48 business hours.

Still Have Questions?

We’re happy to help! Reach out to us — we’re real folks who love real boots.